Thank you for shopping with Blue Ocean Trading.
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times
Estimated delivery times are as follows:
- Within South Africa: 2–7 business days
- International Shipping: 7–14 business days depending on the destination country
Please note that delivery times are estimates and may vary depending on courier services, customs clearance, and other factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location.
Promotions such as free shipping within South Africa may be offered from time to time and will be clearly indicated on the website.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS so you can monitor the delivery status.
Incorrect Address
Please ensure that the shipping address provided during checkout is accurate. Blue Ocean Trading cannot be held responsible for delays or lost packages caused by incorrect address information.
International Orders
For international shipments, customers may be responsible for customs duties, taxes, or import fees imposed by their country. These charges are not included in the product price or shipping fee.
Delivery Issues
If your order has not arrived within the expected delivery time, please contact us at:
Email: support@blueoceantrading1.co.za
We will work with the courier to resolve the issue as quickly as possible.